Privacy Policy
Introduction This Privacy Policy describes how and its affiliates (collectively Soukhin,
we, our, us”) collect, use, share, protect or otherwise process your information/ personal data
through our website https://soukhin.in/ (hereinafter referred to as Platform). Please note that you may
be able to browse certain sections of the Platform without registering with us.We do not offer
any product/service under this Platform outside India and your personal data will primarily be
stored and processed in India. By visiting this Platform, providing your information or availing
any product/service offered on the Platform, you expressly agree to be bound by the terms and
conditions of this Privacy Policy, the Terms of Use and the applicable service/product terms and
conditions, and agree to be governed by the laws of India including but not limited to the laws
applicable to data protection and privacy. If you do not agree please do not use or access our
Platform.Collection-We collect your personal data when you use our Platform, services or
otherwise interact with us during the course of our relationship.and related information provided
from time to time. Some of the information that we may collect includes but is not limited to
personal data / information provided to us during signup/registering or using our Platform such
as name, date of birth, address, telephone/mobile number, email IDand/or any such information
shared as proof of identity or address. Some of the sensitive personal data may be collected
with your consent, such as your bank account or credit or debit card or other payment
instrument information or biometric information such as your facial features or physiological
information (in order to enable use of certain features when opted for, available on the Platform)
etc all of the above being in accordance with applicable law(s) You always have the option to
not provide information, by choosing not to use a particular service or feature on the Platform.
We may track your behaviour, preferences, and other information that you choose to provide on
our Platform. This information is compiled and analysed on an aggregated basis. We will also
collect your information related to your transactions on Platform and such third-party business
partner platforms. When such a third-party business partner collects your personal data directly
from you, you will be governed by their privacy policies. We shall not be responsible for the
thirdparty business partner’s privacy practices or the content of their privacy policies, and we
request you to read their privacy policies prior to disclosing any information. If you receive an
email, a call from a person/association claiming to be seeking any personal data like debit/credit
card PIN, net-banking or mobile banking password, we request you to never provide such
information. If you have already revealed such information, report it immediately to an
appropriate law enforcement agency.Usage- We use personal data to provide the services you
request. To the extent we use your personal data to market to you, we will provide you the ability
to opt-out of such uses. We use your personal data to assist sellers and business partners 1 in
handling and fulfilling orders; enhancing customer experience; to resolve disputes; troubleshoot
problems; inform you about online and offline offers, products, services, and updates; customise
your experience; detect and protect us against error, fraud and other criminal activity; enforce
our terms and conditions; conduct marketing research, analysis and surveys; and as otherwise
1 described to you at the time of collection of information. You understand that your access to
these products/services may be affected in the event permission is not provided to us.SharingWe may share your personal data internally within our group entities, our other corporate
entities, and affiliates to provide you access to the services and products offered by them.
These entities and affiliates may market to you as a result of such sharing unless you explicitly
opt-out. We may disclose personal data to third parties such as sellers, business partners, third
party service providers including logistics partners, prepaid payment instrument issuers,
third-party reward programs and other payment opted by you. These disclosure may be
required for us to provide you access to our services and products offered to you, to comply with
our legal obligations, to enforce our user agreement, to facilitate our marketing and advertising
activities, to prevent, detect, mitigate, and investigate fraudulent or illegal activities related to our
services. We may disclose personal and sensitive personal data to government agencies or
other authorised law enforcement agencies if required to do so by law or in the good faith belief
that such disclosure is reasonably necessary to respond to subpoenas, court orders, or other
legal process. We may disclose personal data to law enforcement offices, third party rights
owners, or others in the good faith belief that such disclosure is reasonably necessary to:
enforce our Terms of Use or Privacy Policy; respond to claims that an advertisement, posting or
other content violates the rights of a third party; or protect the rights, property or personal safety
of our users or the general public.Security Precautions- To protect your personal data from
unauthorised access or disclosure, loss or misuse we adopt reasonable security practices and
procedures. Once your information is in our possession or whenever you access your account
information, we adhere to our security guidelines to protect it against unauthorised access and
offer the use of a secure server. However, the transmission of information is not completely
secure for reasons beyond our control. By using the Platform, the users accept the security
implications of data transmission over the internet and the World Wide Web which cannot
always be guaranteed as completely secure, and therefore, there would always remain certain
inherent risks regarding use of the Platform. Users are responsible for ensuring the protection of
login and password records for their account.Data Deletion and Retention- You have an option
to delete your account by visiting your profile and settings on our Platform , this action would
result in you losing all information related to your account. You may also write to us at the
contact information provided below to assist you with these requests. We may in event of any
pending grievance, claims, pending shipments or any other services we may refuse or delay
deletion of the account. Once the account is deleted, you will lose access to the account. We
retain your personal data information for a period no longer than is required for the purpose for
which it was collected or as required under any applicable law. However, we may retain data
related to 2 you if we believe it may be necessary to prevent fraud or future abuse or for other
legitimate purposes. We may continue to retain your data in anonymised form for analytical and
research purposes.Your RightsYou may access, rectify, and update your personal data directly
through the functionalities provided on the Platform. Consent- By visiting our Platform or by
providing your information, you consent to the collection, use, storage, disclosure and 2
otherwise processing of your information on the Platform in accordance with this Privacy Policy.
If you disclose to us any personal data relating to other people, you represent that you have the
authority to do so and permit us to use the information in accordance with this Privacy Policy.
You, while providing your personal data over the Platform or any partner platforms or
establishments, consent to us (including our other corporate entities, affiliates, lending partners,
technology partners, marketing channels, business partners and other third parties) to contact
you through SMS, instant messaging apps, call and/or e-mail for the purposes specified in this
Privacy Policy. You have an option to withdraw your consent that you have already provided by
writing to the Grievance Officer at the contact information provided below. Please mention
“Withdrawal of consent for processing personal data” in your subject line of your
communication. We may verify such requests before acting on our request. However, please
note that your withdrawal of consent will not be retrospective and will be in accordance with the
Terms of Use, this Privacy Policy, and applicable laws. In the event you withdraw consent given
to us under this Privacy Policy, we reserve the right to restrict or deny the provision of our
services for which we consider such information to be necessary. Changes to this Privacy
Policy- Please check our Privacy Policy periodically for changes. We may update this Privacy
Policy to reflect changes to our information practices. We may alert / notify you about the
significant changes to the Privacy Policy, in the manner as may be required under applicable
laws
Terms & Conditions
This document is an electronic record in terms of Information Technology Act, 2000 and rules
there under as applicable and the amended provisions pertaining to electronic records in
various statutes as amended by the Information Technology Act, 2000. This electronic record is
generated by a computer system and does not require any physical or digital signatures. This
document is published in accordance with the provisions of Rule 3 (1) of the Information
Technology (Intermediaries guidelines) Rules, 2011 that require publishing the rules and
regulations, privacy policy and Terms of Use for access or usage of domain name https://soukhin.in/, including the related mobile site and mobile application (hereinafter 3
referred to as “Platform”). The Platform is owned by Soukhin, a company
incorporated under the Companies Act, 1956 with its registered office at (6/1 nilmoni mitra street, kol-700006)
(hereinafter referred to as “Platform Owner”, “we”, “us”, “our”). Your use of the Platform and
services and tools are governed by the following terms and conditions (“Terms of Use”) as
applicable to the Platform including the applicable policies which are incorporated herein by way
of reference. If You transact on the Platform, You shall be subject to the policies that are
applicable to the Platform for such transaction. By mere use of the Platform, You shall be
contracting with the Platform Owner and these terms and conditions including the policies
constitute Your binding obligations, with Platform Owner. These Terms of Use 3 relate to your
use of our website, goods (as applicable) or services (as applicable) (collectively, “Services”).
Any terms and conditions proposed by You which are in addition to or which conflict with these
Terms of Use are expressly rejected by the Platform Owner and shall be of no force or effect.
These Terms of Use can be modified at any time without assigning any reason. It is your
responsibility to periodically review these Terms of Use to stay informed of updates. For the
purpose of these Terms of Use, wherever the context so requires “you”, “your” or “user” shall
mean any natural or legal person who has agreed to become a user/buyer on the Platform.
ACCESSING, BROWSING OR OTHERWISE USING THE PLATFORM INDICATES YOUR
AGREEMENT TO ALL THE TERMS AND CONDITIONS UNDER THESE TERMS OF USE, SO
PLEASE READ THE TERMS OF USE CAREFULLY BEFORE PROCEEDING. The use of
Platform and/or availing of our Services is subject to the following Terms of Use: To access and
use the Services, you agree to provide true, accurate and complete information to us during and
after registration, and you shall be responsible for all acts done through the use of your
registered account on the Platform. Neither we nor any third parties provide any warranty or
guarantee as to the accuracy, timeliness, performance, completeness or suitability of the
information and materials offered on this website or through the Services, for any specific
purpose. You acknowledge that such information and materials may contain inaccuracies or
errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent
permitted by law. Your use of our Services and the Platform is solely and entirely at your own
risk and discretion for which we shall not be liable to you in any manner. You are required to
independently assess and ensure that the Services meet your requirements. The contents of
the Platform and the Services are proprietary to us and are licensed to us. You will not have any
authority to claim any intellectual property rights, title, or interest in its contents. The contents
includes and is not limited to the design, layout, look and graphics. You acknowledge that
unauthorized use of the Platform and/or the Services may lead to action against you as per
these Terms of Use and/or applicable laws. You agree to pay us the charges associated with
availing the Services. You agree not to use the Platform and/ or Services for any purpose that is
unlawful, illegal or 4 forbidden by these Terms, or Indian or local laws that might apply to you.
You agree and acknowledge that website and the Services may contain links to other third party
websites. On accessing these links, you will be governed by the terms of use, privacy policy and
such other policies of such third party websites. These links are provided for your convenience
for provide further information. You understand that upon initiating a transaction for availing the
Services you are entering into a legally binding and enforceable contract with the Platform
Owner for the Services. You shall indemnify and hold harmless Platform Owner, its affiliates,
group companies (as applicable) and their respective officers, directors, agents, and employees,
from any claim or demand, or actions including reasonable attorneys’ fees, made by any third
party or penalty imposed due to or arising out of Your breach of this Terms of Use, privacy
Policy and other Policies, or Your violation of any law, rules or regulations or the rights (including
infringement of intellectual property rights) of a third party. In no event will the Platform Owner
be liable for any indirect, consequential, incidental, special or punitive damages, 4 including
without limitation damages for loss of profits or revenues, business interruption, loss of business
opportunities, loss of data or loss of other economic interests, whether in contract, negligence,
tort or otherwise, arising from the use of or inability to use the Services, however caused and
whether arising in contract, tort, negligence, warranty or otherwise, exceed the amount paid by
You for using the Services giving rise to the cause of action or Rupees One Hundred (Rs. 100)
whichever is less Notwithstanding anything contained in these Terms of Use, the parties shall
not be liable for any failure to perform an obligation under these Terms if performance is
prevented or delayed by a force majeure event. These Terms and any dispute or claim relating
to it, or its enforceability, shall be governed by and construed in accordance with the laws of
India. All disputes arising out of or in connection with these Terms shall be subject to the
exclusive jurisdiction of the courts in (kolkata,westbengal) All concerns or communications
relating to these Terms must be communicated to us using the contact information provided on
this website.
Shipping Policy
All orders are delivered within business 15 to 20 days. Orders are not shipped or delivered on
weekends or holidays. If we are experiencing a high volume of orders, shipments may be
delayed by a few days. Please allow additional days in transit for delivery. If there will be a
significant delay in the shipment of your order, we will contact you via email or phone.
Return and Refund policy
If refund is requested before product is being delivered If approved, you’ll be automatically
credited on your original payment method within 10 business days. If the product is deliverd we do not provide any refund and return.